FAQs

Where is Kalakoa Swim made and is it ethical?

Kalakoa is made in Bali in a beautiful two story villa in Canggu, we have been to the factory to double check it is all above board. The team is lovely and in great working conditions! We will be looking at doing a vlog in 2020 of the premises and team.

Will collections be restocked after they are sold out?

No, we have decided to initially keep our collections to a minimum to ensure that there is a very slim chance you will go to the beach or the pool and see someone else in your exclusive Kalakoa. We may change this in the future but for the time being, be in quick!

Is Kalakoa Swim sustainable?

Everywhere possible we have gone with eco options from our material to our packaging and we make a commitment to our customers to continually assess other ways we can improve this along with our sustainability.

How do your returns work?

We hope that you are completely satisfied with your swimwear, however, we understand that sometimes items you buy online may not be the right fit. We encourage all our customers to follow the sizing guide on our website but if the swimwear does not fit when it arrives, you are entitled to an store credit within 7 days of receipt should it meet the below requirements:

  • Proof of purchase provided in the return bag

  • Tags attached

  • Garment in original condition, including unworn and unwashed
    Please make sure that swimwear is tried on over your own underwear. In the interests of hygiene, we may refuse returns of items where it's obvious that this hasn't been done.

  • Returned items not received in their original state will be automatically returned to the customer.

Please return to the below address -

Street address 40 Hibiscus Coast Highway

Suburb Silverdale

City and postcode Auckland 0932 New Zealand

*Kalakoa does not cover return costs.

Order Issues (or any issues)

If you have any issues with your order, please fill out the form on the contact page and we will be in touch as soon as possible. We are currently a one-woman band and will respond as soon as possible, but please be kind as we are a small business!

Shipping countries

WE ARE SHIPPING WORLDWIDE!!

Caring for your Kalakoa

Please be careful when caring for your swimwear, we have designed them with love and they are intended to be loved too. After chlorine or salt water please rinse in fresh water to preserve them. When washing, please hand wash in cold water and air dry in the shade. DO NOT machine wash or tumble dry as the fabric is delicate and will deteriorate quicker.